Politik om beskyttelse af persondata

Privatlivspolitik & Handelsbetingelser

1. Generelle oplysninger Mettehandberg.dk Cimbrervej 11 9520 Skørping, Danmark CVR: DK 27676707 Telefon: +45 29468708

Dataansvarlig: Mette Handberg Almborg

2. Ydelser Mettehandberg.dk driver denne butik og hjemmeside for at give kunderne en udvalgt shoppingoplevelse. Butikken er drevet af Shopify, som gør det muligt for os at levere vores ydelser.

Ved at bruge vores ydelser accepterer du disse betingelser og denne privatlivspolitik.

3. Betaling Vi accepterer følgende betalingsmetoder: Visa/Dankort, Visa, MasterCard, MobilePay, Apple Pay og Google Pay.

Betaling trækkes først, når varen er afsendt. Alle transaktioner behandles via en godkendt SSL-krypteret betalingsserver. Alle priser er i danske kroner (DKK) og er inkl. moms. Der opkræves ingen kortgebyrer.

4. Levering & Fragt Vi leverer til pakkeshop med 2–5 hverdages leveringstid i Danmark. Se vores fulde forsendelsespolitik for priser og leveringstider til EU og lande uden for EU.

5. Fortrydelsesret Du har 14 dages fortrydelsesret fra den dag, du modtager dine varer. For at fortryde skal du give os besked via vores kontaktformulareller bruge standardfortrydelsesformularen. Afvisning af levering uden varsel tæller ikke som fortrydelse.

6. Returnering Efter at have givet os besked har du 14 dage til at returnere varen. Du skal kontakte os via vores kontaktformular, inden du returnerer varer. Returfragt er for egen regning, og du er ansvarlig for eventuelle skader under transporten.

Returadresse: Mette Handberg Cimbrervej 11 9520 Skørping Danmark

Kun pakker sendt direkte til denne adresse accepteres.

7. Ingen fortrydelsesret Fortrydelsesretten gælder ikke for:

  • Kunstplakater i størrelsen 100 × 140 cm
  • Tilpassede eller personaliserede produkter

8. Returnerede varers stand Returnerede varer skal være i original stand. Hvis værdien er reduceret som følge af forkert brug eller manglende emballage, kan der foretages et fradrag. Vi anbefaler at returnere varer i original emballage.

9. Tilbagebetaling Tilbagebetaling sker inden for 14 dage efter modtagelse af din fortrydelsesmeddelelse. Tilbagebetaling inkluderer standard leveringsomkostninger, men ekskluderer yderligere leveringsmuligheder. Tilbagebetaling sker via den oprindelige betalingsmetode, medmindre andet er aftalt. Vi kan tilbageholde betalingen, indtil varerne er modtaget eller bevis for returnering er fremlagt.

10. Ikke-afhentede pakker Et gebyr på 150 DKK vil blive fratrukket for ikke-afhentede pakker.

11. Klager & Garanti I henhold til den danske købelov har du 24 måneders reklamationsret. Klager skal indgives inden for rimelig tid (maks. 2 måneder efter opdagelse). Ved berettigede klager kan reparation, ombytning, refusion eller prisreduktion tilbydes. Returfragt refunderes ved berettigede klager. Vedlæg en beskrivelse af problemet og sporingsnummer ved returnering.

Kontakt os via vores kontaktformular.

12. Personoplysninger vi indsamler Vi indsamler personoplysninger, herunder:

  • Navn, adresse, telefonnummer, e-mail
  • Betalings- og transaktionsoplysninger
  • Kontooplysninger
  • Enheds- og brugsdata
  • Kommunikationsregistreringer

13. Kilder til personoplysninger Vi indsamler data direkte fra dig, automatisk via cookies og lignende teknologier, fra tjenesteudbydere samt fra partnere og tredjeparter.

14. Brug af personoplysninger Vi bruger dine data til at levere og forbedre ydelser, behandle ordrer og betalinger, administrere konti, yde kundesupport, sende markedsføringskommunikation, forebygge svindel og overholde juridiske forpligtelser.

15. Videregivelse af oplysninger Vi kan dele oplysninger med Shopify og tjenesteudbydere, betalingsbehandlere, fragt- og opfyldningspartnere, markedsføringspartnere samt myndigheder, når det kræves ved lov.

16. Forholdet til Shopify Vores butik hostes af Shopify. Data kan behandles af Shopify og dets partnere i overensstemmelse med deres privatlivspolitikker. Mere information: https://www.shopify.com/legal/privacy

17. Tredjepartslinks Vi er ikke ansvarlige for tredjepartswebsteder eller -platforme, der linkes til fra vores ydelser.

18. Børns data Vores ydelser er ikke beregnet til børn. Vi indsamler ikke bevidst data fra mindreårige.

19. Datasikkerhed & Opbevaring Vi anvender passende sikkerhedsforanstaltninger, men kan ikke garantere absolut sikkerhed. Persondata opbevares i op til fem år, medmindre længere opbevaring kræves ved lov.

20. Dine rettigheder Du kan have ret til at få adgang til dine data, anmode om rettelse, anmode om sletning, dataportabilitet, trække samtykke tilbage samt gøre indsigelse mod behandling.

Kontakt os via vores kontaktformular.

21. Internationale overførsler Data kan overføres uden for Danmark og EU ved hjælp af godkendte juridiske sikkerhedsforanstaltninger.

22. Ændringer til denne politik Vi kan opdatere disse betingelser og privatlivspolitik. Opdateringer vil blive offentliggjort på vores hjemmeside.

23. Klageløsning Hvis vi ikke kan løse din klage, kan du kontakte:

Center for Klageløsning Nævnenes Hus Toldboden 2 8800 Viborg www.forbrug.dk

EU ODR-portal: https://ec.europa.eu/consumers/odr

24. Kontakt Kontakt os via vores kontaktformular. Adresse: Cimbrervej 11, 9520 Skørping, Danmark

25. Standardfortrydelsesformular (Udfyldes og returneres kun, hvis fortrydelsesretten udøves)

Til: Mettehandberg.dk Kontakt via: kontaktformular

Jeg giver hermed meddelelse om, at jeg fortryder min købsaftale vedrørende følgende varer:

Ordrenummer: Bestilt den: Modtaget den: Navn: Adresse: Underskrift: Dato:

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Privacy Policy & Terms and Conditions

1. General Information Mettehandberg.dk Cimbrervej 11 9520 Skørping, Denmark CVR: DK 27676707 Phone: +45 29468708

Data Controller: Mette Handberg Almborg

2. Services Mettehandberg.dk operates this store and website to provide customers with a curated shopping experience. The store is powered by Shopify, which enables us to deliver our services.

By using our services, you accept these terms and this privacy policy.

3. Payment We accept the following payment methods: Visa/Dankort, Visa, MasterCard, MobilePay, Apple Pay and Google Pay.

Payment is only charged once the item has been dispatched. All transactions are processed via an approved SSL-encrypted payment server. All prices are in Danish Kroner (DKK) and include VAT. No card fees are charged.

4. Delivery & Shipping We deliver to a parcel shop near you within 2–5 business days in Denmark. Please see our full shipping policy for prices and delivery times to the EU and countries outside the EU.

5. Right of Withdrawal You have a 14-day right of withdrawal from the day you receive your goods. To withdraw, you must notify us via our contact form or use the standard withdrawal form. Refusing delivery without notice does not count as withdrawal.

6. Returns After notifying us, you have 14 days to return the item. Please contact us via our contact form before returning any goods. Return shipping is at your own expense, and you are responsible for any damage during transport.

Return address: Mette Handberg Cimbrervej 11 9520 Skørping Denmark

Only packages sent directly to this address are accepted.

7. No Right of Withdrawal The right of withdrawal does not apply to:

  • Art posters in the size 100 × 140 cm
  • Customised or personalised products

8. Condition of Returned Goods Returned items must be in their original condition. If the value has been reduced due to improper use or missing packaging, a deduction may be made. We recommend returning items in their original packaging.

9. Refunds Refunds are issued within 14 days of receiving your withdrawal notice. Refunds include standard delivery costs but exclude additional delivery options. Refunds are made via the original payment method unless otherwise agreed. We may withhold payment until the goods have been received or proof of return has been provided.

10. Uncollected Packages A fee of 150 DKK will be deducted for uncollected packages.

11. Complaints & Warranty Under Danish consumer law, you have a 24-month right to make a complaint. Complaints must be submitted within a reasonable time (max. 2 months after discovery). In the case of valid complaints, repair, exchange, refund or price reduction may be offered. Return shipping is refunded for valid complaints. Please include a description of the issue and a tracking number when returning goods.

Please contact us via our contact form.

12. Personal Data We Collect We collect personal data, including:

  • Name, address, phone number, e-mail
  • Payment and transaction information
  • Account information
  • Device and usage data
  • Communication records

13. Sources of Personal Data We collect data directly from you, automatically via cookies and similar technologies, from service providers, and from partners and third parties.

14. Use of Personal Data We use your data to provide and improve services, process orders and payments, manage accounts, provide customer support, send marketing communications, prevent fraud and comply with legal obligations.

15. Disclosure of Information We may share information with Shopify and service providers, payment processors, shipping and fulfilment partners, marketing partners, and authorities when required by law.

16. Relationship with Shopify Our store is hosted by Shopify. Data may be processed by Shopify and its partners in accordance with their privacy policies. More information: https://www.shopify.com/legal/privacy

17. Third-Party Links We are not responsible for third-party websites or platforms linked to from our services.

18. Children's Data Our services are not intended for children. We do not knowingly collect data from minors.

19. Data Security & Retention We apply appropriate security measures but cannot guarantee absolute security. Personal data is retained for up to five years unless longer retention is required by law.

20. Your Rights You may have the right to access your data, request correction, request deletion, data portability, withdraw consent and object to processing.

Please contact us via our contact form.

21. International Transfers Data may be transferred outside Denmark and the EU using approved legal safeguards.

22. Changes to This Policy We may update these terms and privacy policy. Updates will be published on our website.

23. Complaint Resolution If we are unable to resolve your complaint, you may contact:

Center for Klageløsning Nævnenes Hus Toldboden 2 8800 Viborg www.forbrug.dk

EU ODR portal: https://ec.europa.eu/consumers/odr

24. Contact Please contact us via our contact form. Address: Cimbrervej 11, 9520 Skørping, Denmark

25. Standard Withdrawal Form (Complete and return only if the right of withdrawal is exercised)

To: Mettehandberg.dk Contact via: contact form

I hereby give notice that I wish to withdraw from my purchase agreement regarding the following goods:

Order number: Ordered on: Received on: Name: Address: Signature: Date: